On March 26, 2014, Starbucks replaced their well-received mobile app with an entirely new version. They promised easier navigation and a slew of new features, like the ability to leave a tip for your barista. The problem is, their mobile developers have no idea what they're doing. One account, two sets of rules I've had the same password for my Starbucks account for a long time. It's actually a…

read more →

I grew up watching Carson, from an early age sneaking to the edge of the living room, way past my bedtime, to watch the monologue, to staying up for the whole show from high school through his retirement in 1992. The Tonight Show Starring Johnny Carson was appointment television. This week was the first week for Carson's spiritual replacement, Jimmy Fallon. We've waited 22 years for a worthy…

read more →

On November 29, 2013 (Black Friday), I placed an order for a Dyson vacuum from macys.com. What follows is an account of how they botched the order and multiple instances of poor customer service. This is how they lost me as a customer. Timeline November 29, 9:00am : Placed an order for a Dyson pet vacuum at macys.com. Received a confirmation email within minutes, including the order number, order…

read more →

Google Cloud Print is a technology from Google that connects your printers to the web. Sort of. It's also the only way to print from a Chromebook, as you can't install printers natively on Chrome OS. We have several tutoring centers with shiny new Chromebooks, and although printing will be very minimal, there will occasionally be a need. Enter Google Cloud Print. Sort of. Setting up Cloud Print…

read more →